Refund policy

When you purchase your carpet(s) with us, you have 30 days from the day you receive your rugs to decide whether or not they work for your designated room(s). If you wish to return your carpet(s), you can do so by contacting us (7 days a week) to obtain instructions for your return. You can also email us at contact@theorientalcarpets.com, and we'll email you the instructions for your return. Buyer is responsible for all returns. However, we will be happy to help you with rates and other necessary details.

Returns must be shipped to our warehouse in the United States.